What it is
Flex Credits are Salesforce's unified consumption currency. Instead of buying per-user licenses for AI features, you purchase a pool of Flex Credits that get consumed as your agents handle conversations, generate content, or process data. One Agentforce conversation typically costs one credit.
Why it matters
Flex Credits make AI adoption predictable and scalable. You are not locked into per-seat pricing — you pay for what you use. For mid-market companies, this means you can start small and scale up without a massive upfront license commitment.
Key components
- Per-conversation pricing
- Pooled credit allocation
- Usage monitoring dashboard
- Overage protection
How it connects
Every Agentforce interaction consumes Flex Credits. Salesforce Foundations includes a starter allocation. Additional credits are purchased in bundles.
Good to know
Monitor your Flex Credit consumption in Setup > Usage-Based Entitlements. Build dashboards to track spend by agent and use case — surprises happen when agents handle more volume than expected.
Related terms
Agentforce
Salesforce's AI agent platform that enables businesses to build, customize, and deploy autonomous AI agents across sales, service, marketing, and commerce.
Salesforce Foundations
A free ($0) add-on for Salesforce Enterprise Edition and above that unlocks access to Agentforce, Data Cloud, and features from Sales, Service, Marketing, and Commerce clouds.
Flex Credits in practice
Articles from the Funnelists Team that put this term to work.
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