What it is
Every agent we deploy includes carefully engineered prompts. Our service agents have explicit instructions about tone, escalation triggers, and knowledge boundaries. We treat prompt engineering as a core part of the agent design process, not an afterthought.
Why it matters
LLMs are powerful but unpredictable. Prompt engineering turns them into reliable tools by giving them explicit instructions ("You are a customer support agent. Escalate if..."). Good prompts prevent hallucinations, enforce guardrails, and define boundaries. This is the difference between chaos and control.