What it is
Headless 360 is Salesforce’s architectural transformation that, in its own words, "exposes every capability Salesforce has built over 25 years directly as an API, a Model Context Protocol (MCP) tool, or a CLI command." Its stated purpose is to make the browser interface optional, so AI agents can natively plug into Salesforce data, workflows and business logic. The release included over 60 new MCP tools, 30+ preconfigured coding skills, and the Headless Experience Layer.
Why it matters
It is the umbrella the rest of this vocabulary sits under. Multi-Framework is how a human-facing app gets built without the browser being the only way in; MCP tools are how an agent reaches the same capabilities. Both are expressions of one shift — the interface stops being the product surface and becomes one consumer among several.
Key components
- Every capability as an API, MCP tool or CLI command
- 60+ MCP tools
- 30+ preconfigured coding skills
- Headless Experience Layer
- Salesforce Multi-Framework
How it connects
The Headless Experience Layer separates business logic, data and permissions from the screen, so one definition renders across surfaces. Multi-Framework is the runtime that lets those surfaces be built in React.
Good to know
Headless 360 is the platform-level programme; Multi-Framework is the specific runtime a React app uses. The two get used interchangeably and are not the same thing.
Related terms
Agentforce 360
Salesforce's unified AI platform announced at Dreamforce 2025, bringing together Agentforce agents, Data 360, Agentforce Voice, and cloud-specific AI capabilities under one umbrella.
MCP (Model Context Protocol)
Anthropic's open standard for connecting AI models to external data sources and tools. Think of it as a universal adapter for AI.
Salesforce Multi-Framework
A framework-agnostic Salesforce runtime that lets a standard React app run natively on the platform, with Salesforce authentication, security and governance applied automatically.
Headless Architecture
A software design pattern that separates backend logic and data from the presentation layer, letting any frontend — UI, API, agent, or CLI — consume the same business capabilities.
Headless 360 in practice
Articles from the Funnelists Team that put this term to work.
Decouple Salesforce Frontend: Replace Experience Cloud with Your Own React Stack
Solution architects and Salesforce admins can now run full React apps natively on the platform. Learn how Multi-Framework removes Experience Cloud constraints while keeping data, security, and governance inside Salesforce.
Build Scalable Customer-Facing Apps on Salesforce Beyond Experience Cloud Limits
Page view caps, concurrent user limits, and API quotas are what a portal hits first. Headless architectures, React via Multi-Framework, and Agentforce deliver custom branded experiences while keeping Salesforce governance intact.
Replace Manual Workflows with Agentforce in 30 Days
Learn how to identify, build, and deploy Agentforce agents to automate repetitive Salesforce tasks in just one month, with practical steps and honest limitations.
Salesforce GraphQL API: Enabling Efficient Headless Architectures
Discover how Salesforce GraphQL API simplifies data access in headless setups, reduces over-fetching, and supports modern frontends with built-in security and mutations.